We are committed to responding quickly and constructively to any grievance raised against any of our own operations or our suppliers, and to publicly report on each. A robust grievance procedure has been developed to resolve all verifiable complaints and conflicts with all parties in our supply chain.

  • Process

    Asian Agri grievance procedure has been developed to provide guidelines for handling grievances related to the sustainability practices within its supply chains. The grievance procedure is provided here.


    Grievance can be submitted via any of the following channels:


    For Asian Agri

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


    Jl. MH Thamrin No. 31

    Jakarta 10230


    Fax: +62 21 230 1120

    Attn.: Grievance Secretariat

    Grievance submissions should be made using the Grievance Submission Form.

    Aside from providing verification and feedback to any grievance raised, Asian Agri values feedback and inputs from our stakeholders as a constructive way to enhance transparency in the supply chain and assist in monitoring progress on the implementation of their Sustainability Policy.

  • View our Grievance Update.