We are committed to responding quickly and constructively to any grievance raised against any of our own operations or our suppliers, and to publicly report on each. A robust grievance procedure has been developed to resolve all verifiable complaints and conflicts with all parties in our supply chain.
Asian Agri grievance procedure has been developed to provide guidelines for handling grievances related to the sustainability practices within its supply chains. The grievance procedure is provided here.
Grievance can be submitted via any of the following channels:
For Asian Agri
Jl. MH Thamrin No. 31
Fax: +62 21 230 1120
Attn.: Grievance Secretariat
Grievance submissions should be made using the Grievance Submission Form.
Aside from providing verification and feedback to any grievance raised, Asian Agri values feedback and inputs from our stakeholders as a constructive way to enhance transparency in the supply chain and assist in monitoring progress on the implementation of their Sustainability Policy.