Grievance Update

Eyes on the Forest (EoF) published a report, ‘Enough is Enough’, on 8 June 2018, highlighting that one of CPO Mills belong to Asian Agri purchased illegal FFB grown inside Tesso Nilo National Park.


RECEIVED :25/05/2018

STATUS : Ongoing

ORGANIZATION : Eyes on the Forest

EoF requested Asian Agri provides comments on a draft of their report and offered their recommendations on dealing with such cases. Asian Agri had sent a letter to EoF on 25 May 2018 to provide clarification and evidence to the finding of EoF that PT Inti Indosawit Subur (Ukui 1) received 1.5 ton of FFB from TNTN on 17 June 2017.

  • Asian Agri had immediately conducted a site visit on 23 May 2018 and traced the reported supply chain to gather insights as well as reviewed the 17 June 2017 supply report to confirm the data.
  • We have taken measures on the issue by suspending the Delivery Order (DO) holder of the reported truck on 24 May 2018.

Asian Agri is committed to producing sustainable and responsible palm oil. We have a system in place to ensure that procurement processes and parties involved in our supply chain adhere to the sustainability policy and traceability commitments of the company. We have a Traceability Master Database of our entire third party supply chain which enables us to monitor the source of incoming supply. The farmers sign a statement with us that bind FFB suppliers to source only from legal areas and to prevent the inclusion of illegal FFBs in their supply to our mills. Asian Agri achieved 100% FFB traceability to plantation since 2017. Our complete response can be found here.


RECEIVED :25/05/2018

STATUS : Ongoing

ORGANIZATION : Eyes on the Forest

Eyes on The Forest (EoF) published a report, ‘No One is Safe’, on 6 April 2016, highlighting that Asian Agri purchased illegal FFB grown inside Tesso Nilo National Park and government-protected areas. RGE was named alongside Asian Agri in the report. RGE is the management service company of Asian Agri with no direct involvement in our operation.


RECEIVED :19/04/2016

STATUS : Ongoing

ORGANIZATION : Eyes on the Forest

EoF requested Asian Agri provides comments on a draft of their report and offered their recommendations on dealing with such cases. Asian Agri sent a response to EoF on 2 February 2016 stating:

  • Asian Agri had conducted an investigation and its findings showed that the supply of illegal FFB mentioned in the report occurred a year ago, between January – April 2015. During our internal verification, which took place before we were made aware of EoF’s findings, we immediately took action against suppliers who violated Asian Agri’s sourcing policy by terminating their supply contracts in June 2015.
  • We are committed to tracing all of our FFB sources and we have developed a sourcing policy to achieve that goal. Using ART and a landscape perspective to focus our efforts on sensitive regions and high-risk suppliers, we aim to deal with problem suppliers while seeking ways to protect expansion areas and other forest and peat zones not yet developed but potentially under threat.

We are in collaboration with our stakeholders to progressively map our supply chain from independent smallholders.

Asian Agri’s emphasis is on working with our suppliers and relevant stakeholders to find practical solutions to complex supply chain issues. Our complete response can be found here.

Following the publication of their report, Asian Agri is seeking a face-to-face clarification with EoF.


RECEIVED :19/04/2016

STATUS : Ongoing

ORGANIZATION : Eyes on the Forest